Return policy

B L A N Q

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Return Policy

February 2026

At BLANQ, every pair of sneakers is crafted to meet the highest standards. If for any reason your experience does not meet your expectations, we are committed to resolving the matter with the seriousness it deserves.

Article 1 — Return Period

We accept return requests within 30 days of confirmed delivery. To be eligible:

The item must be unworn and in its original condition
The original packaging must be intact and undamaged
The return request must be submitted to contact@blanqofficial.com before shipping the item back

Any return initiated without prior written approval from our support team will not be accepted.

Article 2 — Defective or Damaged Items

If you receive an item with a manufacturing defect or shipping damage, we will make it right — at no cost to you:

Contact us within 14 days of confirmed delivery at contact@blanqofficial.com
Provide a clear description of the defect along with supporting photographs
Our team will review your request and confirm the return procedure within 48 hours

In the event of a confirmed defect, BLANQ will cover all return shipping costs and dispatch a replacement as swiftly as possible.

Article 3 — Return Shipping

For standard returns, return shipping costs are the responsibility of the customer:

Use a tracked shipping service — untracked returns cannot be guaranteed
Consider purchasing shipping insurance for added protection
Retain your proof of postage until your refund has been confirmed

Return shipping costs are non-refundable and will be deducted from the total refund amount where applicable.

Article 4 — Refund Process

Once your return has been received and inspected, we will notify you within 5 business days. If approved:

The refund will be applied to your original payment method
Processing typically takes 3 to 7 business days depending on your bank
You will receive a confirmation email once the refund has been issued

Article 5 — Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Verify your bank account or PayPal balance — delays of 3 to 5 days are normal
Contact your credit card provider, as posting times vary between institutions
If unresolved, write to us at contact@blanqofficial.com with your order number

We are committed to resolving every refund query promptly and with the utmost professionalism.

Article 6 — Exceptions

The following items are not eligible for return or refund:

Items that have been worn, washed, or altered in any way
Items returned without prior written approval from BLANQ
Personalised or custom-made orders — these sales are considered final
Items returned outside the 30-day window from confirmed delivery

Article 7 — Fraud Prevention

Any attempt to initiate a chargeback without first contacting our support team will be treated as a fraudulent act and may result in legal proceedings. We urge all customers to reach out to us directly — we are always committed to finding a fair resolution.