Terms and conditions

These General Terms and Conditions of Sale govern all purchases made through blanqofficial.com. By placing an order, the customer acknowledges having read and accepted these terms in their entirety. BLANQ RETAIL LTD is registered in England and Wales under registration number 16465382, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Article 1 — General Principles

These terms constitute the entire agreement between BLANQ RETAIL LTD and the customer. By validating an order, the customer accepts these conditions without reservation.

Article 2 — Scope

These conditions apply to all orders placed through blanqofficial.com, regardless of the customer's country of residence.

Article 3 — Placing an Order

For an order to be confirmed, the customer must:

• Accept these General Terms and Conditions of Sale
• Provide a valid and accurate delivery address
• Complete full payment at checkout

The sale is considered final upon receipt of the order confirmation email and full collection of payment.

Article 4 — Pre-contractual Information

The customer acknowledges having received all relevant pre-contractual information in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Article 5 — Electronic Signature

The online submission of payment details and final validation of the order constitute the customer's electronic signature and express acceptance of all obligations arising from the transaction.

Article 6 — Proof of Transaction

All records stored in BLANQ's systems shall be considered valid proof of communications, orders, and payments. Order confirmation emails serve as proof of purchase.

Article 7 — Product Information

All products are described with the greatest possible accuracy. Products are offered subject to availability.

Article 8 — Pricing

The price applicable to any order is the price displayed at the time of confirmation. All prices are displayed inclusive of applicable taxes.

Article 9 — Customs & Import Duties

For orders outside the United Kingdom, customs duties or import taxes may apply. These charges are the sole responsibility of the customer.

Article 10 — Payment

BLANQ accepts the following payment methods:

• Major credit and debit cards: Visa, Mastercard, American Express
• PayPal
• Installment payments (3x), where available

Article 11 — Product Availability

In the event that an ordered product becomes unavailable after purchase, the customer will be offered a full refund or equivalent alternative.

Article 12 — Delivery

Products are delivered to the address provided at checkout. For full details, refer to our Shipping Policy at blanqofficial.com/pages/shipping-policy.

Article 13 — Delivery Errors & Non-Conformity

Any claim relating to a delivery error must be reported within 14 days of confirmed delivery at contact@blanqofficial.com.

Article 14 — Product Guarantee

All BLANQ sneakers are covered by a 2-year warranty against manufacturing defects, in accordance with the Consumer Rights Act 2015.

Article 15 — Right of Withdrawal

The customer has the right to withdraw from their purchase within 14 calendar days of receiving their order.

BLANQ's commercial policy extends this right to 30 days from confirmed delivery. Refer to our Return Policy at blanqofficial.com/pages/return-policy.

Article 16 — Force Majeure

Neither party shall be held liable for failure or delay arising from circumstances beyond their reasonable control.

Article 17 — Intellectual Property

All content on blanqofficial.com is the exclusive property of BLANQ RETAIL LTD. Any reproduction without prior written authorisation is strictly prohibited.

Article 18 — Data Protection

BLANQ processes all personal data in accordance with UK GDPR and the Data Protection Act 2018. For full details, refer to our Privacy Policy.

Article 19 — Severability

If any provision is found invalid, the remaining provisions shall continue in full force and effect.

Article 20 — Non-Waiver

The failure to enforce any right shall not constitute a waiver of that right in the future.

Article 21 — Entire Agreement

These Terms and Conditions, together with all policies on blanqofficial.com, constitute the entire agreement between BLANQ RETAIL LTD and the customer.

Article 22 — Language

These Terms and Conditions are written and shall be interpreted exclusively in the English language.

Article 23 — Dispute Resolution

We strongly encourage customers to contact us at contact@blanqofficial.com before initiating any formal proceedings. EU customers may use the European Commission's ODR platform at ec.europa.eu/consumers/odr.

Article 24 — Applicable Law

These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.