Security and Transaction Integrity
Any attempt to manipulate transactions or abusive cancellation with financial institutions without prior contact with our customer service will be subject to rigorous investigation. We reserve the right to initiate legal proceedings in the event of proven attempted fraud. Our priority is to protect our legitimate customers and ensure a serene purchasing experience, worthy of a Premium brand.
Order Processing
Our goal is to offer you the best shipping options, no matter where you live.
All orders placed are processed and shipped from our warehouses within **1 to 3 business days**. During peak demand periods (sales, collection launches), please allow up to 6 business days.
Delivery Times
Once the package is handed over to the carrier, the estimated delivery times are as follows:
- Europe / North America: 7 to 12 business days.
- Rest of the World: 10 to 30 business days.
For more information on delivery to a specific country, contact us at contact@blanqofficial.com.
Order Tracking
Upon shipment, you will receive a tracking number. If you do not receive your order within the specified timeframe, please contact us. Note that it is necessary to wait until the end of the processing time (1-3 days) before inquiring about the status of your shipment.
Customs Fees
We are not responsible for customs fees once the items have been shipped. By purchasing our products, you consent to one or more packages being shipped to you and that you may have to pay customs fees when they arrive in your country.
Incorrect Address and Lost Packages
It is the buyer's responsibility to ensure that the delivery address is correct. Please contact us immediately if you notice an error. BLANQ RETAIL LTD is not responsible for lost or stolen packages if the address provided was incorrect or if the tracking indicates that the package was delivered.